{"id":3174,"date":"2021-11-01T13:17:18","date_gmt":"2021-11-01T10:17:18","guid":{"rendered":"http:\/\/localhost\/yasam-new\/?p=3171"},"modified":"2021-11-11T13:33:08","modified_gmt":"2021-11-11T10:33:08","slug":"saglikta-performans-ve-kalite","status":"publish","type":"post","link":"https:\/\/www.yasamhastanesi.com.tr\/en\/saglikta-performans-ve-kalite\/","title":{"rendered":"Sa\u011fl\u0131kta Performans ve Kalite"},"content":{"rendered":"<div>01\/03\/ 2011 \u00a0 T arihli \u00a0ve \u00a0 9489 \u00a0 say\u0131l\u0131 \u00a0Makam \u00a0Onay\u0131 \u00a0ile \u00a0y\u00fcr\u00fcrl\u00fc\u011fe \u00a0konulan<\/div>\n<div><\/div>\n<div><strong>SA\u011eLIKTA PERFORMANS ve KAL\u0130TE Y\u00d6NERGES\u0130<\/strong><\/div>\n<div><\/div>\n<div>Ama\u00e7<\/div>\n<div><\/div>\n<div>B\u0130R\u0130NC\u0130 B\u00d6L\u00dcM<\/div>\n<div>Ama\u00e7, Kapsam, Dayanak ve Tan\u0131mlar<\/div>\n<div><\/div>\n<div>Madde 1- (1) Bu Y\u00f6nergenin amac\u0131, sa\u011fl\u0131k hizmetlerinin iyile\u015ftirilmesi, kaliteli ve verimli sa\u011fl\u0131k hizmet sunumunun sa\u011flanmas\u0131 i\u00e7in sa\u011fl\u0131k kurum ve kurulu\u015flar\u0131n\u0131n kurumsal performans\u0131n\u0131n \u00f6l\u00e7\u00fclmesine y\u00f6nelik olarak \u00f6l\u00e7\u00fclebilir ve kar\u015f\u0131la\u015ft\u0131r\u0131labilir performans, kalite ve di\u011fer kriterler ile hizmet sunum \u015fartlar\u0131n\u0131n belirlenmesi, halk\u0131n g\u00f6r\u00fc\u015flerinin bu s\u00fcrece yans\u0131t\u0131lmas\u0131 suretiyle kurumsal performans katsay\u0131s\u0131n\u0131n tespitine ve hizmet sunumu a\u00e7\u0131s\u0131ndan belgelendirilmesine ili\u015fkin usul ve esaslar\u0131 d\u00fczenlemektir.<\/div>\n<div><\/div>\n<div>Kapsam<\/div>\n<div>Madde \u00a02- \u00a0(1) \u00a0Bu \u00a0Y\u00f6nerge; \u00a0Sa\u011fl\u0131k \u00a0Bakanl\u0131\u011f\u0131na \u00a0ba\u011fl\u0131 \u00a0olmak \u00a0\u00fczere \u00a0birinci \u00a0basamak \u00a0sa\u011fl\u0131k<\/div>\n<div>kurulu\u015flar\u0131 ile ikinci ve \u00fc\u00e7\u00fcnc\u00fc basamak sa\u011fl\u0131k kurumlar\u0131n\u0131 (Entegre \u0130l\u00e7e hastaneleri Hari\u00e7) ve di\u011fer sa\u011fl\u0131k hizmeti sunan kurumlar\u0131 kapsar.<\/div>\n<div><\/div>\n<div>Dayanak<\/div>\n<div>Madde 3- (1) Bu Y\u00f6nerge, 13\/12\/1983 tarihli ve 181 Say\u0131l\u0131 Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131n\u0131n Te\u015fkilat ve<\/div>\n<div>G\u00f6revleri Hakk\u0131nda Kanun H\u00fckm\u00fcnde Kararnamenin 43 \u00fcnc\u00fc maddesi ile 12\/05\/2006 tarihli ve 26166<\/div>\n<div>Say\u0131l\u0131 Resmi Gazetede yay\u0131mlanan Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131na Ba\u011fl\u0131 Sa\u011fl\u0131k Kurum ve Kurulu\u015flar\u0131nda G\u00f6revli Personele D\u00f6ner Sermaye Gelirlerinden Ek \u00d6deme Yap\u0131lmas\u0131na Dair Y\u00f6netmeli\u011fin 5 inci maddesinin birinci f\u0131kras\u0131n\u0131n (\u00f6\u00f6) bendine dayan\u0131larak haz\u0131rlanm\u0131\u015ft\u0131r.<\/div>\n<div><\/div>\n<div>Tan\u0131mlar<\/div>\n<div>Madde 4- (1) Bu Y\u00f6nergede ge\u00e7en;<\/div>\n<div>a) Bakanl\u0131k: Sa\u011fl\u0131k Bakanl\u0131\u011f\u0131n\u0131,<\/div>\n<div>b) \u00a0Daire \u00a0Ba\u015fkanl\u0131\u011f\u0131: \u00a0Tedavi \u00a0Hizmetleri \u00a0Genel \u00a0M\u00fcd\u00fcrl\u00fc\u011f\u00fc \u00a0Performans \u00a0Y\u00f6netimi \u00a0ve \u00a0Kalite<\/div>\n<div>Geli\u015ftirme Daire Ba\u015fkanl\u0131\u011f\u0131n\u0131,<\/div>\n<div>c) M\u00fcd\u00fcrl\u00fck: \u0130l Sa\u011fl\u0131k M\u00fcd\u00fcrl\u00fcklerini,<\/div>\n<div>\u00e7) Koordinat\u00f6rl\u00fck: \u0130l Performans ve Kalite Koordinat\u00f6rl\u00fcklerini,<\/div>\n<div>d) Y\u00f6netmelik: 12\/05\/2006 tarih ve 26166 say\u0131l\u0131 \u201cSa\u011fl\u0131k Bakanl\u0131\u011f\u0131na Ba\u011fl\u0131 Sa\u011fl\u0131k Kurum ve Kurulu\u015flar\u0131nda G\u00f6revli Personele D\u00f6ner Sermaye Gelirlerinden Ek \u00d6deme Yap\u0131lmas\u0131na Dair Y\u00f6netmelik\u201di,<\/div>\n<div>e) D\u00f6nem: birinci ve ikinci d\u00f6nemlerin her birini,<\/div>\n<div>f) 1. d\u00f6nem: Ocak, \u015eubat, Mart, Nisan, May\u0131s ve Haziran aylar\u0131n\u0131,<\/div>\n<div>g) 2. d\u00f6nem: Temmuz, A\u011fustos, Eyl\u00fcl, Ekim, Kas\u0131m ve Aral\u0131k aylar\u0131n\u0131,<\/div>\n<div>\u011f) Kurumsal performans katsay\u0131s\u0131: Bu Y\u00f6nerge usul ve esaslar\u0131na g\u00f6re hesaplanan ve Y\u00f6netmelik \u00e7er\u00e7evesinde kurum ve kurulu\u015flarda da\u011f\u0131t\u0131labilecek d\u00f6ner sermaye tutar\u0131n\u0131n belirlenmesinde kullan\u0131lacak olan (0) ile (1) aras\u0131nda de\u011fi\u015fen katsay\u0131y\u0131,<\/div>\n<div>h) Finansal De\u011ferlendirme Katsay\u0131s\u0131: Kurumlar\u0131n ayl\u0131k gelir-bor\u00e7 dengesinin hesaplanmas\u0131 suretiyle ayl\u0131k kurumsal performans katsay\u0131s\u0131n\u0131n hesaplanmas\u0131nda kullan\u0131lan g\u00f6stergeyi,<\/div>\n<div>\u0131) Ayl\u0131k Kurumsal Performans Katsay\u0131s\u0131: Finansal De\u011ferlendirme Katsay\u0131s\u0131 dikkate al\u0131narak her bir ay i\u00e7in ayr\u0131 olarak hesaplanan ve Y\u00f6netmelik \u00e7er\u00e7evesinde kurumlarda da\u011f\u0131t\u0131labilecek d\u00f6ner sermaye tutar\u0131n\u0131n belirlenmesinde kullan\u0131lacak olan katsay\u0131y\u0131,<\/div>\n<div>i) Kurum: Bakanl\u0131\u011fa ba\u011fl\u0131 ikinci ve \u00fc\u00e7\u00fcnc\u00fc basamak sa\u011fl\u0131k kurumlar\u0131n\u0131 (Entegre \u0130l\u00e7e hastaneleri<\/div>\n<div><\/div>\n<div>Hari\u00e7),<\/div>\n<div><\/div>\n<div>j) Kurulu\u015f: \u0130l sa\u011fl\u0131k m\u00fcd\u00fcrl\u00fc\u011f\u00fc b\u00fcnyesindeki sa\u011fl\u0131k grup ba\u015fkanl\u0131klar\u0131, sa\u011fl\u0131k merkezleri, sa\u011fl\u0131k<\/div>\n<div><\/div>\n<div>ocaklar\u0131, sa\u011fl\u0131k evleri, toplum sa\u011fl\u0131\u011f\u0131 merkezleri, 112 acil sa\u011fl\u0131k istasyonlar\u0131, halk sa\u011fl\u0131\u011f\u0131 laboratuarlar\u0131, ana-\u00e7ocuk sa\u011fl\u0131\u011f\u0131 ve aile planlamas\u0131 merkezleri, dispanserler ve benzeri birinci basamak sa\u011fl\u0131k hizmeti sunan kurulu\u015flar\u0131,<\/div>\n<div><\/div>\n<div>k) De\u011ferlendirici: Y\u00f6nerge kapsam\u0131nda kurum ve kurulu\u015flar\u0131 hizmet kalite standartlar\u0131 \u00e7er\u00e7evesinde de\u011ferlendirmek ve Y\u00f6nergede belirtilen di\u011fer i\u015f ve i\u015flemler i\u00e7in Ba\u015fkanl\u0131k\u00e7a g\u00f6revlendirilen personeli,<\/div>\n<div>l) Hizmet Kalite Belgesi: Bakanl\u0131k\u00e7a belirlenecek usul ve esaslara g\u00f6re Bakanl\u0131\u011fa ba\u011fl\u0131 sa\u011fl\u0131k kurum ve kurulu\u015flar\u0131 ve di\u011fer kamu, \u00fcniversite ve \u00f6zel sa\u011fl\u0131k kurumlar\u0131na verilecek belgeyi,<\/div>\n<div>m) HKS: Hizmet Kalite Standartlar\u0131n\u0131,<\/div>\n<div>ifade eder.<\/div>\n<div><\/div>\n<div>\u0130K\u0130NC\u0130 B\u00d6L\u00dcM<\/div>\n<div><\/div>\n<div>Il Performans ve Kalite Koordinat\u00f6rl\u00fc\u011f\u00fc, Kalite Y\u00f6netim Birimi<\/div>\n<div>Il Performans ve Kalite Koordinat\u00f6rl\u00fc\u011f\u00fc<\/div>\n<div>Madde 5-<\/div>\n<div>(1) \u00a0 \u00a0\u0130l \u00a0 \u00a0genelindeki \u00a0 \u00a0kurum \u00a0 \u00a0ve \u00a0 \u00a0kurulu\u015flarda \u00a0 \u00a0performans \u00a0 \u00a0y\u00f6netimi \u00a0 \u00a0ve \u00a0 \u00a0kalite \u00a0 \u00a0geli\u015ftirme<\/div>\n<div>uygulamalar\u0131n\u0131 \u00a0 \u00a0koordine \u00a0 \u00a0etmek, \u00a0 \u00a0izlemek \u00a0 \u00a0ve \u00a0 \u00a0de\u011ferlendirmek \u00a0 \u00a0amac\u0131yla \u00a0 \u00a0m\u00fcd\u00fcrl\u00fck \u00a0 \u00a0b\u00fcnyesinde koordinat\u00f6rl\u00fck kurulur.<\/div>\n<div>(2) \u00a0 \u00a0Koordinat\u00f6rl\u00fc\u011f\u00fcn g\u00f6revlerini y\u00fcr\u00fctebilmesi i\u00e7in m\u00fcd\u00fcrl\u00fck\u00e7e uygun fiziki mek\u00e2n, ara\u00e7-<\/div>\n<div>gere\u00e7 ve teknik donan\u0131m ve yeterli say\u0131da personel sa\u011flan\u0131r.<\/div>\n<div>(3) \u00a0 \u00a0Sa\u011fl\u0131k m\u00fcd\u00fcr\u00fcnce sa\u011fl\u0131k m\u00fcd\u00fcr yard\u0131mc\u0131lar\u0131ndan birisi Valili\u011fin teklifi Bakanl\u0131\u011f\u0131n onay\u0131<\/div>\n<div>ile il performans ve kalite koordinat\u00f6r\u00fc olarak g\u00f6revlendirilir.<\/div>\n<div>(4) \u00a0 \u00a0\u0130l performans ve kalite koordinat\u00f6r\u00fc ba\u015fkanl\u0131\u011f\u0131nda ildeki kalite y\u00f6netim direkt\u00f6rleri \u00fc\u00e7 ayda bir kez toplant\u0131 yapar. Bu toplant\u0131da \u00f6z de\u011ferlendirme sonu\u00e7lar\u0131, HKS\u05f3ye y\u00f6nelik iyi uygulamalar\u0131, HKS \u00e7er\u00e7evesinde yap\u0131lacak e\u011fitimleri ve direkt\u00f6rlerin g\u00f6r\u00fc\u015f ve \u00f6nerileri payla\u015f\u0131l\u0131r. Yap\u0131lan bu toplant\u0131 tutanaklar\u0131 elektronik ortamda Bakanl\u0131\u011fa bildirilir.<\/div>\n<div><\/div>\n<div>\u0130L Performans ve Kalite Koordinat\u00f6rl\u00fc\u011f\u00fcn\u00fcn G\u00f6revleri<\/div>\n<div>Madde 6- (1) \u0130l Performans ve Kalite Koordinat\u00f6rl\u00fc\u011f\u00fcn\u00fcn G\u00f6revleri \u015funlard\u0131r:<\/div>\n<div>a) \u00a0 \u00a0\u0130ldeki kurum ve kurulu\u015flar\u0131n performansa dayal\u0131 ek \u00f6deme uygulamalar\u0131n\u0131 takip etmek ve gerekti\u011finde istatistikleri Bakanl\u0131\u011fa ula\u015ft\u0131rmak,<\/div>\n<div>b) \u00a0 \u00a0\u0130lde memnuniyet anket \u00e7al\u0131\u015fmalar\u0131n\u0131 koordine etmek, \u00a0gerekti\u011finde anketleri yapmak veya yapt\u0131rmak,<\/div>\n<div>c) \u00a0 \u00a0\u0130ldeki kurum ve kurulu\u015flar\u0131 HKS \u00e7er\u00e7evesinde y\u0131lda 2 kez de\u011ferlendirmek,<\/div>\n<div>\u00e7) \u00a0 \u00a0Kurum \u00a0ve \u00a0kurulu\u015flar\u0131n \u00a0HKS \u00a0kapsam\u0131nda \u00a0yap\u0131lan \u00a0kalite \u00a0uygulamalar\u0131n\u0131n \u00a0izlenmesi, de\u011ferlendirilmesi ve koordinasyonu g\u00f6revini y\u00fcr\u00fctmek,<\/div>\n<div>d) \u00a0 \u00a0\u0130ldeki \u00a0 kurum \u00a0 ve \u00a0 kurulu\u015flarda \u00a0 HKS \u00a0 uygulamalar\u0131 \u00a0 ile \u00a0 hasta \u00a0 ve \u00a0 \u00e7al\u0131\u015fan \u00a0 g\u00fcvenli\u011fi uygulamalar\u0131n\u0131n desteklenmesi ve geli\u015ftirilmesi i\u00e7in \u00e7al\u0131\u015fmalar yapmak, bu konudaki uygulamalar\u0131n yayg\u0131nla\u015fmas\u0131n\u0131 sa\u011flamak,<\/div>\n<div>e) \u00a0 \u00a0G\u00f6revleri \u00a0d\u00e2hilinde \u00a0seminer, \u00a0konferans \u00a0gibi \u00a0etkinliklere \u00a0kat\u0131lmak, \u00a0g\u00fcncel \u00a0ve \u00a0mesleki yay\u0131nlar\u0131 izlemek ve ilgili yerlere duyurmak,<\/div>\n<div>f) \u00a0 \u00a0Koordinat\u00f6rl\u00fck b\u00fcnyesinde ar\u015fiv olu\u015fturmak,<\/div>\n<div>g) \u00a0 \u00a0Ba\u015fkanl\u0131k\u00e7a g\u00f6revlendirilecek De\u011ferlendiricilere gerekli deste\u011fi sa\u011flamak ve yap\u0131lacak \u00e7al\u0131\u015fmalara kat\u0131lmak,<\/div>\n<div>\u011f) \u00a0 \u00a0\u0130ldeki kurum ve kurulu\u015flar\u0131n de\u011ferlendirme verilerini Kurumsal Kalite Sistemine girmek.<\/div>\n<div><\/div>\n<div>Kalite Y\u00f6netim Birimi<\/div>\n<div>Madde 7-<\/div>\n<div>(1) \u00a0 \u00a0HKS uygulamalar\u0131n\u0131 y\u00fcr\u00fctmek \u00fczere kurumlarda \u201ckalite y\u00f6netim birimi\u201d kurulur.<\/div>\n<div>(2) \u00a0 \u00a0Kurumlarda \u00fcst y\u00f6netimin belirledi\u011fi bir \u00e7al\u0131\u015fan, Valili\u011fin teklifi Bakanl\u0131\u011f\u0131n onay\u0131 ile<\/div>\n<div>Kalite Y\u00f6netim Direkt\u00f6r\u00fc olarak g\u00f6revlendirilir.<\/div>\n<div>(3) \u00a0 \u00a0Kalite Y\u00f6netim Direkt\u00f6r\u00fc kalite y\u00f6netim biriminin sorumlusudur.<\/div>\n<div>(4) \u00a0 \u00a0Kalite \u00a0Y\u00f6netim \u00a0Direkt\u00f6r\u00fc; \u00a0Hasta \u00a0G\u00fcvenli\u011fi \u00a0Komitesi, \u00a0\u00c7al\u0131\u015fan \u00a0G\u00fcvenli\u011fi \u00a0Komitesi, Enfeksiyon Kontrol Komitesi, Tesis G\u00fcvenli\u011fi Komitesi ve E\u011fitim Komitesinin do\u011fal \u00fcyesidir.<\/div>\n<div><\/div>\n<div>Hizmet Kalite Katsay\u0131s\u0131<\/div>\n<div>Madde 8-<\/div>\n<div><\/div>\n<div>\u00dc\u00c7\u00dcNC\u00dc B\u00d6L\u00dcM Kurum Katsay\u0131lar\u0131<\/div>\n<div><\/div>\n<div>(1) Koordinat\u00f6rl\u00fck, her d\u00f6nem ilde bulunan kurumlar\u0131 ilgili d\u00f6nem sonuna kadar HKS \u00e7er\u00e7evesinde de\u011ferlendirmeye tabi tutarak (0,65) ile (1) aras\u0131nda de\u011fi\u015fen hizmet kalite katsay\u0131s\u0131n\u0131 tespit eder.<\/div>\n<div>Hizmet kalite katsay\u0131s\u0131 a\u015fa\u011f\u0131daki \u015fekilde hesaplan\u0131r:<\/div>\n<div>Hizmet Kalite Katsay\u0131s\u0131: De\u011ferlendirme sonucu elde edilen Toplam Puan\/(HKS Toplam Puan\u0131-<\/div>\n<div>De\u011ferlendirme D\u0131\u015f\u0131 Puan Toplam\u0131)<\/div>\n<div>(2) A\u011f\u0131z ve di\u015f sa\u011fl\u0131\u011f\u0131 merkezleri ADSM Hizmet Kalite Standartlar\u0131 \u00e7er\u00e7evesinde de\u011ferlendirilir.<\/div>\n<div>(3) \u00a0Bakanl\u0131k\u00e7a; HKS a\u00e7\u0131s\u0131ndan de\u011ferlendirilecek b\u00f6l\u00fcmlerin ilan edilmesi halinde sadece ilan edilen b\u00f6l\u00fcmlerde de\u011ferlendirme yap\u0131l\u0131r.<\/div>\n<div>Hizmet Kalite Katsay\u0131s\u0131 a\u015fa\u011f\u0131daki \u015fekilde hesaplan\u0131r.<\/div>\n<div>Hizmet Kalite Katsay\u0131s\u0131 = (Belirlenen B\u00f6l\u00fcm ve Standartlardan Elde edilen Puan \/ Belirlenen B\u00f6l\u00fcm ve Standartlar\u0131n Toplam Puan\u0131- Belirlenen B\u00f6l\u00fcm ve Standartlar\u0131n De\u011ferlendirme D\u0131\u015f\u0131 Toplam Puan\u0131)<\/div>\n<div>(4) Koordinat\u00f6rl\u00fck\u00e7e tespit edilen hizmet kalite katsay\u0131s\u0131 resmi bir yaz\u0131 ile bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n \u00a0 son \u00a0 g\u00fcn\u00fcne \u00a0 kadar \u00a0 kurumlara \u00a0 tebli\u011f \u00a0 edilir. \u00a0 Koordinat\u00f6rl\u00fck\u00e7e \u00a0 kurumlarda \u00a0 de\u011ferlendirme yap\u0131lamad\u0131\u011f\u0131 durumlarda (koordinat\u00f6r gerek\u00e7esini tutanakla tespit eder ve il sa\u011fl\u0131k m\u00fcd\u00fcr\u00fcn\u00fcn onay\u0131na sunar) kurumun kurumsal performans katsay\u0131s\u0131 hesab\u0131nda hizmet kalite katsay\u0131s\u0131 kullan\u0131lmaz.<\/div>\n<div>(5) Hizmet kalite katsay\u0131s\u0131n\u0131n tespitine esas de\u011ferlendirmenin Ba\u015fkanl\u0131k\u00e7a yap\u0131lmas\u0131 veya yapt\u0131r\u0131lmas\u0131 esast\u0131r. Ba\u015fkanl\u0131k, kurumlarda bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n 25 inci g\u00fcn\u00fcn\u00fcn sonuna kadar, hizmet kalite katsay\u0131s\u0131n\u0131n tespitine esas de\u011ferlendirme yapabilir.<\/div>\n<div>(6) Bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n 25 inci g\u00fcn\u00fcn\u00fcn sonuna kadar Ba\u015fkanl\u0131k\u00e7a katsay\u0131 tespit edilmesi halinde Ba\u015fkanl\u0131k taraf\u0131ndan belirlenen katsay\u0131 ge\u00e7erlidir. Bu \u015fekilde belirlenen katsay\u0131 de\u011ferlendiriciler, koordinat\u00f6r ve ba\u015fhekim taraf\u0131ndan tutanak alt\u0131na al\u0131n\u0131r. Bu katsay\u0131, koordinat\u00f6rl\u00fck\u00e7e resmi bir yaz\u0131 ile bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n son g\u00fcn\u00fcne kadar kurumlara tebli\u011f edilir.<\/div>\n<div>(7) HKS de\u011ferlendirmesi Ba\u015fkanl\u0131k\u00e7a belirlenecek olan \u00e7al\u0131\u015fma usul ve esaslar\u0131 ile rehberler \u00e7er\u00e7evesinde yap\u0131l\u0131r.<\/div>\n<div>(8) Hizmet Kalite Katsay\u0131s\u0131n\u0131n (0,65)\u05f3in alt\u0131nda olmas\u0131 durumunda Hizmet Kalite Katsay\u0131s\u0131 (0,65)<\/div>\n<div>olarak esas al\u0131nmak suretiyle kurumsal performans katsay\u0131s\u0131 hesaplan\u0131r.<\/div>\n<div><\/div>\n<div>Memnuniyet Katsay\u0131s\u0131<\/div>\n<div>Madde 9-<\/div>\n<div>(1) Kurumlar, her d\u00f6nem memnuniyet anketleri uygulama rehberi \u00e7er\u00e7evesinde standart anket<\/div>\n<div>setlerini kullanarak anketleri uygular. Uygulanan anketler sonucu (0) ile (1) aras\u0131nda de\u011fi\u015fen memnuniyet katsay\u0131s\u0131 belirlenir.<\/div>\n<div>(2) Memnuniyet anketleri ilgili d\u00f6nem i\u00e7inde uygulanarak en ge\u00e7 d\u00f6nemin son haftas\u0131 i\u00e7inde sonu\u00e7land\u0131r\u0131l\u0131r.<\/div>\n<div>(3) A\u011f\u0131z ve di\u015f sa\u011fl\u0131\u011f\u0131 merkezlerinde a\u011f\u0131z ve di\u015f sa\u011fl\u0131\u011f\u0131 merkezleri i\u00e7in olu\u015fturulan ayaktan hasta<\/div>\n<div>anket seti uygulan\u0131r.<\/div>\n<div>(4) Memnuniyet katsay\u0131s\u0131 memnuniyet anketleri uygulama rehberi \u00e7er\u00e7evesinde hesaplan\u0131r.<\/div>\n<div>(5) Ayn\u0131 d\u00f6nem i\u00e7erisinde Ba\u015fkanl\u0131k veya Koordinat\u00f6rl\u00fck\u00e7e anket yap\u0131lmas\u0131 veya yapt\u0131r\u0131lmas\u0131 halinde \u00f6ncelikle Ba\u015fkanl\u0131k\u00e7a tespit edilen katsay\u0131; Ba\u015fkanl\u0131k\u00e7a anket yapt\u0131r\u0131lmamas\u0131 halinde ise koordinat\u00f6rl\u00fck\u00e7e belirlenen katsay\u0131 ge\u00e7erlidir.<\/div>\n<div><\/div>\n<div>Veri \u0130zleme Katsay\u0131s\u0131<\/div>\n<div>Madde 10- (1) Veri izleme indikat\u00f6rleri seti i\u00e7inde yer alan her bir indikat\u00f6r\u00fcn belirlenen esaslar<\/div>\n<div>\u00e7er\u00e7evesinde katsay\u0131s\u0131n\u0131n hesaplanmas\u0131 suretiyle veri izleme katsay\u0131s\u0131 hesaplan\u0131r ve Ba\u015fkanl\u0131k\u00e7a ilan<\/div>\n<div>edilir.<\/div>\n<div>a) Ba\u015fkanl\u0131k, kurumlar\u0131n veri izleme katsay\u0131lar\u0131n\u0131 en ge\u00e7 bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n son g\u00fcn\u00fcne kadar ilan eder.<\/div>\n<div><\/div>\n<div>112 Hizmet Kalite Katsay\u0131s\u0131<\/div>\n<div>Madde 11-<\/div>\n<div><\/div>\n<div>D\u00d6RD\u00dcNC\u00dc B\u00d6L\u00dcM Kurulu\u015f Katsay\u0131lar\u0131<\/div>\n<div><\/div>\n<div>(1) Koordinat\u00f6rl\u00fck her d\u00f6nem ildeki \u0130l Ambulans Servisi Ba\u015fhekimli\u011fini ilgili d\u00f6nem sonuna kadar 112 \u00a0Hizmet Kalite Standartlar\u0131 \u00e7er\u00e7evesinde de\u011ferlendirmeye tabi tutarak (0) ile (1) aras\u0131nda de\u011fi\u015fen 112 Hizmet Kalite katsay\u0131s\u0131n\u0131 tespit eder.<\/div>\n<div>112 Hizmet Kalite katsay\u0131s\u0131 a\u015fa\u011f\u0131daki \u015fekilde hesaplan\u0131r: De\u011ferlendirme yap\u0131lacak istasyonlar\u0131n se\u00e7iminde;<\/div>\n<div>a) \u00a0A ve B tipi istasyonlar de\u011ferlendirilir.<\/div>\n<div>b) \u00a0\u0130stasyon say\u0131s\u0131 10 ve alt\u0131nda olan illerdeki b\u00fct\u00fcn istasyonlar de\u011ferlendirilir,<\/div>\n<div>c) \u00a0 \u00a0\u0130stasyon say\u0131s\u0131 11 ve \u00fczerinde olan illerde en az 10 istasyon de\u011ferlendirilir,<\/div>\n<div>\u00e7) \u00a0 \u00a0Ayn\u0131 \u00a0 \u00a0istasyonlar, \u00a0 \u00a0ard\u0131\u015f\u0131k \u00a0 \u00a0iki \u00a0 \u00a0d\u00f6nemde \u00a0 \u00a0de\u011ferlendirilmeye \u00a0 \u00a0tabi \u00a0 \u00a0tutulmaz. \u00a0 \u00a0Ancak, de\u011ferlendirilecek ba\u015fka istasyon bulunmad\u0131\u011f\u0131 hallerde bu istasyonlar yeniden de\u011ferlendirilir.<\/div>\n<div>d) \u00a0De\u011ferlendirme d\u0131\u015f\u0131 b\u0131rak\u0131lacak standartlar gerek\u00e7esi belirtilerek tutanak alt\u0131na al\u0131n\u0131r.<\/div>\n<div>e) 112 Hizmet Kalite Katsay\u0131s\u0131 a\u015fa\u011f\u0131daki \u015fekilde hesaplan\u0131r;<\/div>\n<div>\u0130stasyon \u00a0Puan\u0131 \u00a0= \u00a0\u0130stasyon \u00a0Hizmetleri \u00a0B\u00f6l\u00fcm\u00fcnden \u00a0Elde \u00a0Edilen \u00a0Toplam \u00a0Puan \u00a0\/ \u00a0(\u0130stasyon<\/div>\n<div>Hizmetleri B\u00f6l\u00fcm\u00fcn\u00fcn Toplam Puan\u0131-De\u011ferlendirme D\u0131\u015f\u0131 Puan Toplam\u0131)<\/div>\n<div>\u0130stasyon Ortalama Puan\u0131 = Her Bir \u0130stasyon \u0130\u00e7in Elde Edilen \u0130stasyon Puanlar\u0131n\u0131n Toplam\u0131 \/ \u0130stasyon Say\u0131s\u0131<\/div>\n<div>Y\u00f6netim Hizmetleri Puan\u0131 = Y\u00f6netim Hizmetleri B\u00f6l\u00fcm\u00fcnden Elde Edilen Toplam Puan \/ (Y\u00f6netim Hizmetleri B\u00f6l\u00fcm\u00fcn\u00fcn Toplam Puan\u0131 -De\u011ferlendirme D\u0131\u015f\u0131 Puan Toplam\u0131)<\/div>\n<div>Kalite \u0130ndikat\u00f6r Puan\u0131 = Kalite \u0130ndikat\u00f6rleri B\u00f6l\u00fcm\u00fcnden Elde Edilen Toplam Puan \/ (Kalite<\/div>\n<div>\u0130ndikat\u00f6rleri B\u00f6l\u00fcm\u00fcn\u00fcn Toplam Puan\u0131 -De\u011ferlendirme D\u0131\u015f\u0131 Puan Toplam\u0131)<\/div>\n<div>112 Hizmet Kalite Katsay\u0131s\u0131 = (\u0130stasyon Ortalama Puan\u0131 + Y\u00f6netim Hizmetleri Puan\u0131 + Kalite<\/div>\n<div>\u0130ndikat\u00f6r Puan\u0131) \/ \u00a03<\/div>\n<div>(2) 112 Hizmet Kalite katsay\u0131s\u0131n\u0131n tespitine esas de\u011ferlendirmenin Ba\u015fkanl\u0131k\u00e7a yap\u0131lmas\u0131 veya yapt\u0131r\u0131lmas\u0131 esast\u0131r. Ba\u015fkanl\u0131k, kurumlarda bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n 25 inci g\u00fcn\u00fc sonuna kadar, 112<\/div>\n<div>Hizmet Kalite katsay\u0131s\u0131n\u0131n tespitine esas de\u011ferlendirme yapabilir.<\/div>\n<div>(3) Bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n 25 inci g\u00fcn\u00fcn\u00fcn sonuna kadar Ba\u015fkanl\u0131k\u00e7a katsay\u0131 tespit edilmesi halinde Ba\u015fkanl\u0131k taraf\u0131ndan belirlenen katsay\u0131 ge\u00e7erlidir. Bu \u015fekilde belirlenen katsay\u0131 de\u011ferlendiriciler, koordinat\u00f6r ve ba\u015fhekim taraf\u0131ndan tutanak alt\u0131na al\u0131n\u0131r.<\/div>\n<div>(4) Tespit edilen katsay\u0131 koordinat\u00f6rl\u00fck\u00e7e tutanak alt\u0131na al\u0131narak kurumsal performans katsay\u0131s\u0131 hesaplanmas\u0131nda esas al\u0131n\u0131r.<\/div>\n<div>(5) \u00a0 \u00a0112 \u00a0 \u00a0Hizmet \u00a0 \u00a0Kalite \u00a0 \u00a0Standartlar\u0131 \u00a0 \u00a0de\u011ferlendirilmesi \u00a0 \u00a0Ba\u015fkanl\u0131k\u00e7a \u00a0 \u00a0yay\u0131nlanacak \u00a0 \u00a0rehber \u00e7er\u00e7evesinde yap\u0131l\u0131r.<\/div>\n<div>(6) Ba\u015fkanl\u0131k, de\u011ferlendirme d\u00f6nemleri d\u0131\u015f\u0131nda da resen 112 hizmet kalite katsay\u0131s\u0131n\u0131n tespitine esas de\u011ferlendirme yapabilir. Ba\u015fkanl\u0131k\u00e7a, de\u011ferlendirme d\u00f6nemleri d\u0131\u015f\u0131nda resen de\u011ferlendirme yap\u0131lmas\u0131 halinde; de\u011ferlendirme neticesinde tespit edilen 112 hizmet kalite katsay\u0131s\u0131 esas al\u0131nmak suretiyle \u00a0ilgili \u00a0d\u00f6nemin \u00a0geriye \u00a0kalan \u00a0aylar\u0131 \u00a0i\u00e7in \u00a0kurumsal \u00a0performans \u00a0katsay\u0131s\u0131 \u00a0yeniden \u00a0hesaplan\u0131r. Bulunan kurumsal performans katsay\u0131s\u0131 ilgili d\u00f6nemin geriye kalan aylar\u0131nda Y\u00f6netmelik uyar\u0131nca da\u011f\u0131t\u0131labilecek ek \u00f6deme tutar\u0131n\u0131n belirlenmesinde kullan\u0131l\u0131r.<\/div>\n<div><\/div>\n<div>BE\u015e\u0130NC\u0130 B\u00d6L\u00dcM<\/div>\n<div>Kurumsal Performans Katsay\u0131s\u0131 ve Di\u011fer H\u00fck\u00fcmler<\/div>\n<div>Kurumsal Performans Katsay\u0131s\u0131<\/div>\n<div>Madde 12-<\/div>\n<div>(1) Kurumsal performans katsay\u0131s\u0131 kurum ve kurulu\u015flarda, en ge\u00e7 bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n son g\u00fcn\u00fcne kadar kesinle\u015ftirilir.<\/div>\n<div>(2) Ayl\u0131k Kurumsal Performans Katsay\u0131s\u0131 kurumlar\u0131n Y\u00f6netmelik uyar\u0131nca da\u011f\u0131t\u0131labilecek ek<\/div>\n<div>\u00f6deme tutar\u0131n\u0131n belirlenmesinde kullan\u0131l\u0131r.<\/div>\n<div><\/div>\n<div>(3) Kurumsal performans katsay\u0131s\u0131 a\u015fa\u011f\u0131daki \u015fekilde hesaplan\u0131r:<\/div>\n<div>a) Kurumlarda;<\/div>\n<div>Kurumsal performans katsay\u0131s\u0131 = [(Hizmet Kalite Katsay\u0131s\u0131 x 0,65) + (Memnuniyet Katsay\u0131s\u0131 x<\/div>\n<div>0,20) + (Veri \u0130zleme Katsay\u0131s\u0131 x 0,15) ]<\/div>\n<div>b) Kurulu\u015flarda;<\/div>\n<div>Kurumsal performans katsay\u0131s\u0131 = 112 Hizmet Kalite Katsay\u0131s\u0131<\/div>\n<div>(4) Sa\u011fl\u0131k hizmeti sunumuna yeni ba\u015flayan kurumlar ile kurulu\u015flarda, i\u00e7inde bulunulan d\u00f6nem ve sonraki iki d\u00f6nem i\u00e7in kurumsal performans katsay\u0131s\u0131 (1) olarak kabul edilir.<\/div>\n<div>a) D\u00f6nem i\u00e7inde kurum taraf\u0131ndan verilen sa\u011fl\u0131k hizmetlerinin bir ba\u015fka hizmet binas\u0131nda veya yerle\u015fkede verilmeye ba\u015flanmas\u0131 durumunda ilgili kurumlarda bir sonraki d\u00f6nem i\u00e7in kurumsal performans katsay\u0131s\u0131 (1) olarak kabul edilir.<\/div>\n<div>b) Entegre il\u00e7e hastanesi iken stat\u00fcs\u00fc de\u011fi\u015fen kurumlar\u0131n i\u00e7inde bulunulan d\u00f6nem ve bir sonraki<\/div>\n<div>d\u00f6nem i\u00e7in kurumsal performans katsay\u0131s\u0131 (1) olarak kabul edilir.<\/div>\n<div>c) \u00a0 \u00a0Yang\u0131n, \u00a0sel, \u00a0deprem \u00a0gibi \u00a0do\u011fal \u00a0afetlere \u00a0maruz \u00a0kalan \u00a0kurumlarda \u00a0kurumsal \u00a0performans<\/div>\n<div>katsay\u0131s\u0131, i\u00e7inde bulunulan d\u00f6nem ve bir sonraki d\u00f6nem (1) olarak kabul edilir.<\/div>\n<div>d) \u201cSa\u011fl\u0131k \u00a0Bakanl\u0131\u011f\u0131na Ba\u011fl\u0131 \u00a0Sa\u011fl\u0131k \u00a0Tesisleri \u00a0Ve \u00dcniversitelere Ait \u00a0\u0130lgili \u00a0Birimlerin \u00a0Birlikte Kullan\u0131m\u0131 \u00a0Ve \u00a0\u0130\u015fbirli\u011fi \u00a0Usul \u00a0Ve \u00a0Esaslar\u0131 \u00a0Hakk\u0131nda \u00a0Y\u00f6netmelik\u201d \u00a0kapsam\u0131nda \u00a0birlikte \u00a0sa\u011fl\u0131k \u00a0hizmeti sunulan kurumlarda, birlikte kullan\u0131m\u0131n ba\u015flad\u0131\u011f\u0131 tarihten itibaren i\u00e7inde bulunulan d\u00f6nem ve sonraki iki d\u00f6nem i\u00e7in kurumsal performans katsay\u0131s\u0131 (1) kabul edilir.<\/div>\n<div>(5) Kurumlarda bu maddenin \u00fc\u00e7\u00fcnc\u00fc f\u0131kras\u0131 uyar\u0131nca her bir d\u00f6nem i\u00e7in hesaplanan \u201ckurumsal performans katsay\u0131s\u0131\u201d belirlendikten sonra hesaplanan katsay\u0131dan, her bir ay i\u00e7in Y\u00f6nergeye ekli Ek (6) \u201cFinansal De\u011ferlendirme G\u00f6stergesi\u201d do\u011frultusunda tespit edilen \u201cFinansal De\u011ferlendirme Katsay\u0131s\u0131\u201d \u00e7\u0131kar\u0131lmak suretiyle her ay i\u00e7in ayr\u0131 bir \u201cAyl\u0131k Kurumsal Performans Katsay\u0131s\u0131\u201d hesaplan\u0131r. Ayl\u0131k kurumsal performans katsay\u0131s\u0131, kurumlar\u0131n Y\u00f6netmelik uyar\u0131nca da\u011f\u0131t\u0131labilecek ek \u00f6deme tutar\u0131n\u0131n belirlenmesinde kullan\u0131l\u0131r. Ayl\u0131k Kurumsal Performans Katsay\u0131s\u0131 a\u015fa\u011f\u0131daki \u015fekilde hesaplan\u0131r:<\/div>\n<div>Ayl\u0131k Kurumsal performans katsay\u0131s\u0131 = Kurumsal Performans Katsay\u0131s\u0131 \u2013 Finansal De\u011ferlendirme<\/div>\n<div>Katsay\u0131s\u0131<\/div>\n<div><\/div>\n<div>Kay\u0131tlar\u0131n Tutulmas\u0131<\/div>\n<div>Madde 13- (1)<\/div>\n<div>a) Bu Y\u00f6nerge ile ilgili yap\u0131lan i\u015flemler, kararlar, tutanaklar ve raporlar kurum veya kurulu\u015f amiri taraf\u0131ndan onaylanarak kay\u0131t alt\u0131na al\u0131n\u0131r.<\/div>\n<div>b) Kurumlarda, en ge\u00e7 bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n son g\u00fcn\u00fcne kadar ba\u015fhekim, ba\u015fhekim yard\u0131mc\u0131s\u0131, hastane m\u00fcd\u00fcr\u00fc, ba\u015fhem\u015fire ve kalite y\u00f6netim direkt\u00f6r\u00fc taraf\u0131ndan Y\u00f6nerge esaslar\u0131na g\u00f6re hesaplanan \u00a0kurumsal \u00a0performans \u00a0katsay\u0131s\u0131 \u00a0tutanakla \u00a0tespit \u00a0edilir. \u00a0Bu \u00a0\u015fekilde \u00a0kurumsal \u00a0performans katsay\u0131s\u0131 kesinlik kazan\u0131r. Tutana\u011f\u0131n bir \u00f6rne\u011fi il performans ve kalite koordinat\u00f6rl\u00fc\u011f\u00fcne g\u00f6nderilir.<\/div>\n<div>c) Kurulu\u015flarda bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n son g\u00fcn\u00fcne kadar sa\u011fl\u0131k m\u00fcd\u00fcr\u00fc, il performans ve kalite koordinat\u00f6r\u00fc, iki \u015fube m\u00fcd\u00fcr\u00fc ve bir koordinat\u00f6rl\u00fck personeli taraf\u0131ndan bu Y\u00f6nerge esaslar\u0131na g\u00f6re hesaplanan kurumsal performans katsay\u0131s\u0131 tutanakla tespit edilir. Bu \u015fekilde kurumsal performans katsay\u0131s\u0131 kesinlik kazan\u0131r.<\/div>\n<div>\u00e7) M\u00fcd\u00fcrl\u00fckler taraf\u0131ndan, Kurumsal Performans Katsay\u0131s\u0131na esas veriler bir sonraki d\u00f6nemin ilk ay\u0131n\u0131n en ge\u00e7 son haftas\u0131na kadar Kurumsal Kalite Sistemine kaydedilir.<\/div>\n<div>d) \u00a0De\u011ferlendirmelerde, \u00a0gerek\u00e7eleri \u00a0belirtilmek \u00a0kayd\u0131yla \u00a0HKS\u05f3de \u00a0yer \u00a0alan \u00a0b\u00f6l\u00fcm \u00a0ve\/veya standartlar de\u011ferlendirme d\u0131\u015f\u0131 b\u0131rak\u0131labilir.<\/div>\n<div>(2) Finansal De\u011ferlendirme Katsay\u0131s\u0131n\u0131n hesaplanmas\u0131na esas te\u015fkil edecek bor\u00e7 verileri takip eden ay\u0131n ilk i\u015f g\u00fcn\u00fc Tek D\u00fczen Muhasebe Sisteminden al\u0131nacakt\u0131r. Toplam Tahakkuk verileri, ilgili saymanl\u0131k taraf\u0131ndan kurumun tahakkuk verileri Tek D\u00fczen Muhasebe sistemine girildikten sonra, Ek \u00d6deme D\u00f6ner Sermaye Komisyonu toplanmadan \u00f6nce Tek D\u00fczen Muhasebe sisteminden al\u0131nacakt\u0131r. Finansal De\u011ferlendirme Katsay\u0131s\u0131 Ek \u00d6deme D\u00f6ner Sermaye Komisyonu toplant\u0131s\u0131ndan \u00f6nce kesinle\u015ftirilir. Sa\u011fl\u0131k hizmeti sunumuna yeni ba\u015flayan kurumlarda, hizmet sunumunun ba\u015flad\u0131\u011f\u0131 tarihten itibaren 12 ay boyunca finansal de\u011ferlendirme katsay\u0131s\u0131 (0) olarak kabul edilir.<\/div>\n<div><\/div>\n<div>Di\u011fer H\u00fck\u00fcmler<\/div>\n<div>Madde 14-<\/div>\n<div>(1) \u00a0 \u00a0Ba\u015fkanl\u0131k\u00e7a belirlenecek usul ve esaslar uyar\u0131nca gerekli \u015fartlar\u0131 kar\u015f\u0131layanlara Bakanl\u0131k\u00e7a<\/div>\n<div>\u201cHizmet Kalite Belgesi\u201d verilir. Ayr\u0131ca, talep edilmesi halinde di\u011fer kamu, \u00fcniversite ve \u00f6zel sa\u011fl\u0131k kurumlar\u0131 da \u201cHizmet Kalite Belgesi\u201d verilmesi a\u00e7\u0131s\u0131ndan de\u011ferlendirmeye tabi tutulabilir.<\/div>\n<div>(2) \u00a0 \u00a0Kurum ve kurulu\u015flarda performans y\u00f6netimi ve kalite geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131 \u00e7er\u00e7evesinde norm birli\u011fi sa\u011flanmas\u0131, kaynaklar\u0131n etkili kullan\u0131m\u0131 ve Bakanl\u0131k\u00e7a belirlenen hedefler ile uyumun sa\u011flanmas\u0131 amac\u0131yla kurum ve kurulu\u015flar\u0131n di\u011fer belgelendirme \u00e7al\u0131\u015fmalar\u0131na ba\u015flayabilmeleri i\u00e7in belgelendirme \u00e7er\u00e7evesinde alacaklar\u0131 her t\u00fcrl\u00fc e\u011fitim, dan\u0131\u015fmanl\u0131k ve belgelendirme hizmetleri ile belge yenileme hizmetleri Ba\u015fkanl\u0131ktan al\u0131nacak izne tabidir.<\/div>\n<div>(3) \u00a0 \u00a0Y\u00f6nerge kapsam\u0131nda \u201ckurumsal performans katsay\u0131s\u0131n\u0131n\u201d tespitine ili\u015fkin t\u00fcm i\u015flemler, bir<\/div>\n<div>sonraki d\u00f6nemin ilk ay\u0131n\u0131n son g\u00fcn\u00fcne kadar tamamlan\u0131r.<\/div>\n<div><\/div>\n<div>GE\u00c7\u0130C\u0130 MADDE 1- (1) 2011 y\u0131l\u0131 ikinci d\u00f6nemi i\u00e7in hizmet kalite Katsay\u0131s\u0131 ve 112 hizmet kalite katsay\u0131s\u0131 \u00a0tespitine \u00a0esas \u00a0HKS \u00a0de\u011ferlendirmesi \u00a0yap\u0131lmaz. \u00a02011 \u00a0y\u0131l\u0131 \u00a0ikinci \u00a0d\u00f6nemi \u00a0i\u00e7in \u00a0hizmet \u00a0kalite Katsay\u0131s\u0131 \u00a0ve \u00a0112 \u00a0hizmet \u00a0kalite \u00a0katsay\u0131s\u0131 \u00a0(1) \u00a0olarak \u00a0kabul \u00a0edilmek \u00a0suretiyle \u00a0kurumsal \u00a0performans katsay\u0131lar\u0131 hesaplan\u0131r.<\/div>\n<div><\/div>\n<div>Y\u00fcr\u00fcrl\u00fckten kald\u0131r\u0131lan H\u00fck\u00fcmler<\/div>\n<div>Madde 15- (1) 02\/07\/2008 tarihli ve 2011 say\u0131l\u0131 Makam Onay\u0131 ile y\u00fcr\u00fcrl\u00fc\u011fe konulan \u201cSa\u011fl\u0131kta<\/div>\n<div>Performans ve Kalite Y\u00f6nergesi\u201d ve ekleri ile bu y\u00f6nergeye istinaden yay\u0131mlanan \u00a0genelge ile genel<\/div>\n<div>yaz\u0131lar 01\/07\/2011 tarihi itibariyle y\u00fcr\u00fcrl\u00fckten kald\u0131r\u0131lm\u0131\u015ft\u0131r.<\/div>\n<div><\/div>\n<div>Y\u00fcr\u00fcrl\u00fck<\/div>\n<div>Madde 16- (1) Bu Y\u00f6nergenin 14 \u00fcnc\u00fc maddesi ile Ge\u00e7ici 1 inci maddesi 01\/03\/2011 tarihinde;<\/div>\n<div>di\u011fer maddeleri ise 01\/07\/2011 tarihinden itibaren ge\u00e7erli olmak \u00fczere, Bakan Onay\u0131 ile y\u00fcr\u00fcrl\u00fc\u011fe girer.<\/div>\n<div><\/div>\n<div>Y\u00fcr\u00fctme<\/div>\n<div>Madde 17- (1) Bu Y\u00f6nerge h\u00fck\u00fcmlerini Sa\u011fl\u0131k Bakan\u0131 y\u00fcr\u00fct\u00fcr.<\/div>\n<div><\/div>\n<div>Ekler:<\/div>\n<div>Ek 1. Hastane Hizmet Kalite Standartlar\u0131<\/div>\n<div>Ek 2. ADSM Hizmet Kalite Standartlar\u0131<\/div>\n<div>Ek 3. Veri \u0130zleme \u0130ndikat\u00f6r Seti<\/div>\n<div>Ek 4. 112 Hizmet Kalite Standartlar\u0131<\/div>\n<div>Ek 5. Memnuniyet Anketleri Uygulama Rehberi<\/div>\n<div>Ek 6. Finansal De\u011ferlendirme G\u00f6stergesi<\/div>\n<div>Ek 7. Belgelendirme \u0130zin Talep Formu<\/div>\n<div><\/div>\n<div>Y\u00f6nergenin Makam Onay\u0131<\/div>\n<div>Tarihi \u00a0 \u00a0Say\u0131s\u0131 \u00a0 \u00a0Y\u00fcr\u00fcrl\u00fck Tarihi<\/div>\n<div><\/div>\n<div>01\/03\/2011 \u00a0 \u00a09489 \u00a0 \u00a0\u2022 \u00a0 \u00a014 \u00fcnc\u00fc maddesi ile Ge\u00e7ici 1 inci maddesinin 01\/03\/2011,<\/div>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u2022 \u00a0 \u00a0di\u011fer maddelerinin 01\/07\/2011<\/div>\n","protected":false},"excerpt":{"rendered":"<p>01\/03\/ 2011 \u00a0 T arihli \u00a0ve \u00a0 9489 \u00a0 say\u0131l\u0131 \u00a0Makam \u00a0Onay\u0131 \u00a0ile \u00a0y\u00fcr\u00fcrl\u00fc\u011fe \u00a0konulan SA\u011eLIKTA PERFORMANS ve KAL\u0130TE Y\u00d6NERGES\u0130 Ama\u00e7 B\u0130R\u0130NC\u0130 B\u00d6L\u00dcM Ama\u00e7, Kapsam, Dayanak ve Tan\u0131mlar Madde 1- (1) Bu Y\u00f6nergenin amac\u0131, sa\u011fl\u0131k hizmetlerinin iyile\u015ftirilmesi, kaliteli ve verimli sa\u011fl\u0131k hizmet sunumunun sa\u011flanmas\u0131 i\u00e7in sa\u011fl\u0131k kurum ve kurulu\u015flar\u0131n\u0131n kurumsal performans\u0131n\u0131n \u00f6l\u00e7\u00fclmesine y\u00f6nelik olarak \u00f6l\u00e7\u00fclebilir [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3174","post","type-post","status-publish","format-standard","hentry","category-genel"],"_links":{"self":[{"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/posts\/3174","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/comments?post=3174"}],"version-history":[{"count":1,"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/posts\/3174\/revisions"}],"predecessor-version":[{"id":4033,"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/posts\/3174\/revisions\/4033"}],"wp:attachment":[{"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/media?parent=3174"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/categories?post=3174"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yasamhastanesi.com.tr\/en\/wp-json\/wp\/v2\/tags?post=3174"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}